Simsem Host (Local Guide) Agreement

Last Updated: April 27, 2026

1. Role of Simsem

Simsem OÜ operates a technology platform that connects Local Guides (“Host”) with travelers.

Simsem acts as an intermediary and may process payments on behalf of the Host.

Simsem does not deliver, operate, or supervise the experiences.

2. Independent Contractor Status

The Host is an independent service provider.

Nothing in this Agreement creates:

• Employment
• Partnership
• Joint venture
• Agency relationship (except for payment collection purposes)

The Host is solely responsible for their activities.

3. Services Provided by Host

The Host agrees to:

• Deliver experiences as described on the platform
• Provide accurate descriptions, pricing, and availability
• Ensure experiences are safe and compliant with local laws
• Maintain all required licenses, permits, and insurance

4. Pricing and Commission

• The Host sets the base price of the experience
• Simsem may add a service fee on top of the Host price

Simsem retains a commission/service fee from each booking.
This fee:

• Is determined by Simsem
• May vary by market or category
• Is automatically deducted before payout

5. Payment Flow

• Simsem collects payment from travelers on behalf of the Host
• Simsem deducts its service fee
• The remaining amount is paid to the Host

The Host agrees that:

• Simsem is authorized to collect payments as an intermediary
• Simsem may deduct fees before payout
• Simsem may process refunds on behalf of the Host

6. Payouts

• Payouts are requested by the Host via the dashboard
• Payouts are processed after the experience is completed
• Standard payout timing: 48–72 hours after completion

Simsem may delay payouts in cases of:

• Disputes
• Refund requests
• Fraud or suspicious activity

7. Cancellations and Refunds

• The Host agrees to the platform’s cancellation policy
• Refunds are processed by Simsem on behalf of the Host
• The Host bears the cost of refunds related to their service

8. Taxes and Legal Obligations

The Host is solely responsible for:

• Declaring income
• Paying local taxes
• Obtaining required permits
• Complying with local regulations

Simsem is not responsible for any tax obligations of the Host.

9. Liability

The Host is fully responsible for:

• The delivery of the experience
• The safety of participants
• Any damages, injuries, or incidents

The Host agrees to indemnify Simsem against any claims arising from their services.

10. Content and Marketing Rights

The Host grants Simsem OÜ a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute any content submitted to the Platform, including images, videos, descriptions, and other materials, for marketing, promotional, and operational purposes.

This includes use across Simsem’s website, social media, advertising channels, and partner platforms.

11. Identity Verification (KYC) & Payment Information

To operate on the Platform, the Host agrees to provide accurate identification and payment information.

Simsem may collect and process:

• Government-issued identification documents
• Contact and business information
• Payment details (including IBAN or other payout methods)

All data is processed in accordance with EU GDPR regulations.

12. Account Suspension

Simsem reserves the right to suspend or restrict a Host account at any time, without prior notice, if the Host:

• Violates these Terms
• Provides false or misleading information
• Engages in unsafe, illegal, or abusive behavior
• Poses a risk to travelers or the platform

13. Experience (Tour) Moderation

Simsem reserves the right to review, modify, deactivate, or remove any experience listed on the Platform that does not comply with platform standards, legal requirements, or these Terms.

14. Data Retention & Account Deletion

Upon account deletion, Simsem will remove or anonymize personal data where possible.

However, certain data may be retained where required by law, including:

• Financial records
• Tax obligations
• Fraud prevention logs

15. No Circumvention

The Host agrees not to accept bookings outside the platform from users introduced through Simsem.

Circumvention may result in account termination.

16. Payment Disputes and Chargebacks

In the event of a dispute or chargeback, Simsem may:

• Withhold payouts
• Recover funds
• Request documentation from the Host

17. Payout Adjustments

If a refund or dispute occurs after payout, Simsem may:

• Deduct from future payouts
• Request repayment

18. Service Standards

The Host agrees to maintain high service quality.

Simsem may limit visibility or suspend listings based on poor performance.

19. Insurance

The Host is responsible for obtaining appropriate insurance where required.

Simsem does not provide insurance coverage.

20. Tour Completion Verification (OTP)

To qualify for payout, the Host must confirm that the experience has been completed.

Simsem may require verification of completion, including a one-time code (OTP) provided by the traveler.

Failure to provide verification may delay payout.

Simsem may verify completion through alternative methods if needed.

21. Governing Law

This Agreement is governed by the laws of Estonia.

22. Contact

Simsem OÜ
Email: [email protected]
Website: mysimsem.com